Privacy Policy

Privacy Notice & Policy.

When you use our sites and services we want you to be confident that your personal information is safe and secure. This Privacy Notice and Policy explains the following:

Who We Are.

We are FractureCompensation.co.uk and our registered address is 1st Floor, Cedar House, The Oaks Business Park, Longridge Road, Preston PR2 5BQ (referred to as “we” or “us” or “our”).

This Privacy Notice and policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. A reference to “you” or “your” is a reference to a user of our site and/or to a user that makes an enquiry about our services.

How We Collect Your Personal Information.

We may obtain personal information from you, if you complete a claim form, or request a call back, through our website, mobile applications or other similar device.

If you request a call back or if you call us directly, we will store the information you give us. All calls to our offices are recorded for training and regulatory purposes.

Lawful Basis.

Our lawful basis for processing your personal data is ‘consent’ and any special category data is ‘explicit consent’ for the purpose of establishing whether you might have a legal claim and to pass on your details, to the approved Solicitors listed in our directory to enable them to communicate with you directly to provide their services.

What Personal Information We Collect.

The information we collect may include your name, address, contact details (such as email address and phone number), date of birth, insurance details, national insurance number, details regarding your health and injury and any other information relevant to your claim.

While we always try to get consent from the injured party before processing their personal data, this isn’t always possible (e.g. where the accident victim is a child, non-English speaker, an elderly/infirm relative or where the injured party has consented to another person to provide his or her details to us). In these cases, to ensure that our services are accessible to all accident victims, we may process personal data provided by a third party e.g. the parent of a child, translator, friend or relative.

We will always ask the person providing the Personal Information whether the injured party has consented to the processing of their information. This will be documented by call recordings or live chat transcript with the third party and noted on our internal systems.

How Your Personal Information Is Used.

We use your information:

  • to make an assessment on whether you might have a claim,
  • to pass on your details, with your consent, to the approved Solicitors listed in our directory to enable them to communicate with you directly to provide their services,
  • to contact you for your views on our services.

Who Your Personal Information Is Shared With.

We will not share your personal information that you submit to us via our website with any other party other than the approved Solicitors who you have agreed to make a claim enquiry.

If you subsequently sign-up to utilise any of the Solicitors services then you should refer to that Solicitors specific terms and conditions and client Privacy Notice.

Marketing & Communication.

You can make use of the services offered on our website without having to agree to marketing. We will always seek your express consent to provide direct marketing advertisements and communications via a subscription service only which you can unsubscribe to at any time by emailing unsubscribe@fracturecompensation.co.uk

How Your Information Is Stored.

The data that we collect from form submissions (entries) are saved to the websites database, located on our hosts sever(s). Therefore the data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). However, it should be noted that our website hosts are compliant with GDPR in that ‘appropriate safeguards’ have been established (being certified under the EU-US and Swiss-US Privacy Shield frameworks for onward transfers of EU data to the United States).

The data will only be processed by individuals who work for us. By submitting your personal data, you agree to this storing and processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this policy.

How Long Do We Store Your Personal Information.

We may keep your information for a period of up to 3 years to deal with any potential complaints and where you have provided the necessary consent in relation to a pre-contractual enquiry. After which, all personal identifiable data will be deleted.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Securing Your Personal Information.

Your personal data’s security is very important to us. This is why, where it’s appropriate, our Sites use Hypertext Transfer Protocol Secure (HTTPS) to help keep information about you secure.

However, no data transmission over the internet can be guaranteed to be totally secure. Although we will do our best to protect your personal data, we can’t guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we’ve received your information, we use strict procedures and security features to try to prevent unauthorised access.

Your Rights Under General Data Protection Regulation (GDPR).

In accordance with the General Data Protection Regulation you have the following rights in relation to your personal data:

The Right to access - You can request copies of information held about you.

Right to correct - You have the right to have your personal information rectified if it is inaccurate or incomplete.

Right to erase - You have the right to request that we delete or remove your personal information from our systems.

Right to restrict our use of your information - You have the right to ‘block’ us from using your personal information or limit the way in which we can use it.

Right to data portability - You have the right to request that we move, copy or transfer your personal information.

Right to object - You have the right to object to our use of your personal information, including where we use your personal information to carry out profiling to inform our market research and customer demographics. This right does not apply where the lawful basis is consent, however you have the right to withdraw your consent at any time.

Rights in relation to automated decision making - We do not use any automated decision-making processes to determine whether you have a claim.

Exercising your rights - You can exercise your rights at any time by contacting us or emailing gdpr@fracturecompensation.co.uk . In order to prevent unauthorised access to information we may ask for proof of identity.

Our site may, from time to time, contain links to and from the websites of advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.

Website Cookies.

A cookie is a very small text file placed on your computer or device. Cookies help us to:

  • tunderstand browsing habits on our sites;
  • understand the number of visitors to our sites and the pages visited; and
  • remember you when you return to our sites.

Changes To The Privacy Policy.

Any changes we may make to this policy in the future will be posted on this page. Please check back frequently to see any updates or changes to this privacy notice and policy.

Contact Us.

Questions, comments and requests regarding this privacy notice and policy are welcomed by contacting us or emailing: gdpr@fracturecompensation.co.uk